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How important is product knowledge in telesales?
Product knowledge is crucial in telesales because it enables representatives to confidently address customer inquiries, highlight key features, and differentiate the product from competitors. A deep understanding of the product allows sales reps to tailor their pitch to meet customer needs and handle objections effectively, ultimately increasing the chances of closing a sale.
Product knowledge is crucial in telesales because it enables representatives to confidently address customer inquiries, highlight key features, and differentiate the product from competitors. A deep understanding of the product allows sales reps to tailor their pitch to meet customer needs and handle objections effectively, ultimately increasing the chances of closing a sale.