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What metrics are commonly used to evaluate telesales performance?
Common metrics used to evaluate telesales performance include the number of calls made, conversion rate, average call duration, and revenue generated per call. Other important metrics are the percentage of successful follow-ups, customer satisfaction scores, and the ratio of new customers acquired to lost customers.
Common metrics used to evaluate telesales performance include the number of calls made, conversion rate, average call duration, and revenue generated per call. Other important metrics are the percentage of successful follow-ups, customer satisfaction scores, and the ratio of new customers acquired to lost customers.